WebJun 25, 2024 · We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2024, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part. WebYou can view and manage all issue priorities on the Priorities page: In the upper-right corner of the screen, select Administration > Issues. Select Priorities (the left-side panel): Priorities tab that opens a list of all configured priorities. Icon and name representing a priority. Priority scheme that a priority is used by.
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WebJan 31, 2024 · Can I edit the priority field? Answer No, it's not possible to add or modify the values included in the default priority ticket field. If you are an admin, you can toggle the field options under Admin > Manage > Ticket Fields > Priority to show either all values or only normal and high values. WebJul 12, 2024 · Currently, it is not possible to edit the priority field as it is present by … right fit plumbing
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WebJun 25, 2024 · Priority is changed > from Low > to High Perform these actions: Send email to Requester > customise your email We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2024, please click Previous plans to view your applicable plans. WebJun 18, 2024 · Login to your Freshdesk Go to Admin > Workflows > SLA Policies If you're on the Blossom plan of Freshdesk, you can edit the Default Policy Because how fast you're required to respond to tickets depends on its priority, you can set-up a different SLA target for the different ticket priorities- urgent, high, medium and low WebMar 27, 2024 · Returns translated status name configured for requester. priority {{ticket.priority}} Returns translated priority name. source {{ticket.source}} Returns translated source name. group {{ticket.group.name}} Returns associated group name: ticket_type {{ticket.ticket_type}} Returns type of ticket: source_name … right fit plus test